User Account rules & Password reset

User account administration

All suppliers with access to Scania Supplier Portal do need to appoint at least 1 administrator, that is responsible for creating and maintaining their companies user accounts.

If your company is missing an administrator or you need to create a new administrator account, you should send in a request to your responsible Scania Purchaser, who will help with setting up the new account.

NOTE! When the account has been created the user must wait approx. 12 hours before he/she can login for the first time.

Administrators: For more information related to the user management and how to create/disable users, please see application page “User Management” or “User Management Helpdesk“. Please note: you need to login in order to access these pages.

User account rules and regulations

All users must have a personal user account and the user credentials (User Account and Password) are not supposed to be spread to Your colleagues. All users must have a mobile phone and email Connected to the user Account. It is strictly forbidden to use another persons account and if any suspicion exist of misuse of accounts, the concerned accounts will be disabled without further notice and in severe cases the account will removed.

Password regulations & password reset

NOTE! When the password has been updated you must wait approx. 12 hours before you can login again.

If you have an user account for the supplier portal, you will have to renew your password after 90 days. There are 3 possible ways of updating your password, depending on when you are doing it:

  1. Password reset – Usage of the“Forgot Password” on the login page. See instructions of the procedure.
  2. Your administrator updates your password – The administrator will be able to update your password in the User Management Application (IGA). For more information, see User Management