Other contacts

Below you find a list of contacts for specific topics/applications available on the Scania Supplier Portal.

If you have issues with a specific application available on the portal, please do also visit the application page to find user guides as well as contacts.

Issues concerning Embasy/Packaging

Issues concerning the application Embasy and/or deviations on packaging (e.g:

– damaged packaging, empty packaging or can’t create an order should be directed to packaging.planning@scania.com.

– Add address or MH number to Embasy, contact your Scania Packaging Engineer or Scania Material Planner.

– Password reset – update it via link: “Forgot your Password->Password Self-Service”


Issues or questions regarding PackIT, please contact your Scania Packaging Engineer

Transport booking within Webstars

Questions regarding booking of transport within Webstars, please contact your Scania Material Planner

Teamroom related questions

If You have specific questions regarding TeamRoom, please send your request to teamroom@scania.com

Customs and Country of Origin Questions (OCSWeb)

All questions related to Country of Origin, LTSDs (Long Term Supplier Declarations) and the OCS Web application should be directed to customs@scania.com.

eQ2 Application

eQ2 system support questions to be addressed to purchasing.system.support@scania.com


Issues or questions regarding WebEDI, contact support@edi.mail.scania.com

Portal Login/Password/Access questions – Always contact your local supplier administrator within your company.


For all eQ2 modules (including invoices sent out from eInvoice) the report issuer or PPAP contacts mentioned are the first ones to be contacted by the supplier. System support related issues should be addressed to purchasing.system.support@scania.com  

First point of contact for other invoice related issues: invoices.to@scania.com & for more information see Invoicing contacts


European contact (office hours 8AM to 6 PM)

Phone: +49 5361 – 9 – 33099

Email: b2bteam@vwgroupsupply.com

See ONE KBP Support page for more contacts.