Other contacts
Below you find a list of contacts for specific topics/applications available on the Scania Supplier Portal.
If you have issues with a specific application available on the portal, please do also visit the application page to find user guides as well as contacts.
Issues concerning Embasy/Packaging
Issues concerning the application Embasy and/or deviations on packaging (e.g:
– damaged packaging, empty packaging or can’t create an order should be directed to packaging.planning@scania.com.
– Add address or MH number to Embasy, contact your Scania Packaging Engineer or Scania Material Planner.
– Password reset – update it via link: “Forgot your Password->Password Self-Service”
PackIT
Issues or questions regarding PackIT, please contact your Scania Packaging Engineer
Transport booking within Webstars
Questions regarding booking of transport within Webstars, please contact your Scania Material Planner
Teamroom related questions
If You have specific questions regarding TeamRoom, please send your request to teamroom@scania.com
Customs and Country of Origin Questions (OCSWeb)
All questions related to Country of Origin, LTSDs (Long Term Supplier Declarations) and the OCS Web application should be directed to customs@scania.com.
eQ2 Application
eQ2 system support questions to be addressed to purchasing.system.support@scania.com
WebEDI
Issues or questions regarding WebEDI, contact support@edi.mail.scania.com
Portal Login/Password/Access questions – Always contact your local supplier administrator within your company.
Invoices
For all eQ2 modules (including invoices sent out from eInvoice) the report issuer or PPAP contacts mentioned are the first ones to be contacted by the supplier. System support related issues should be addressed to purchasing.system.support@scania.com
First point of contact for other invoice related issues: invoices.to@scania.com & for more information see Invoicing contacts
VW ONE KBP
European contact (office hours 8AM to 6 PM)
Phone: +49 5361 – 9 – 33099
Email: b2bteam@vwgroupsupply.com
See ONE KBP Support page for more contacts.